Open Disclosure (Hospitals)

Member price: $93.50 | Price: $110.00

Online

07 Dec. 2021, 12PM - 2PM

Develop skills in how to conduct an Open Disclosure using evidence based methods.

The ACHS Improvement Academy is pleased to provide an interactive training session on Open Disclosure (OD). This OD training strongly links to the NSQHS second edition Standard 1.12

The health service organisation [i]:
a. Uses an open disclosure program that is consistent with the Australian Open Disclosure Framework [ii]
b. Monitors and acts to improve the effectiveness of open disclosure processes

This training will use a case study to teach key principles and will include a video role play to demonstrate best practice in open disclosure. Through the interactive tools you will also have an opportunity to develop a response to an adverse event which has resulted in a family complaint. The case study explores the inpatient and home based care and the responses from the family who are astute observers of our care.

[i] National Safety and Quality Health Service Standards Second edition
[ii] Australian Commission on Safety and Quality in Health Care. Australian Open Disclosure Framework. Sydney: ACSQHC; 2013 (accessed Oct 2017).

Key Outcomes

Understand the current framework for open disclosure
Identify barriers to open disclosure and benefits of such actions
Understand how undertake a ‘good’ evidence based open disclosure process
Have insight into the relationship between open disclosure, root cause analysis and quality improvement
Address the improvement and follow up of open disclosure processes

Who should attend

Health care professionals including:

directors of nursing
directors of clinical governance
clinical psychologists
social workers who lead open disclosure processes
clinical managers and medical heads of departments
surgical and procedural team leaders
directors of patient safety
patient safety officers
consumer and patient representatives
quality managers and front-line clinicians who provide care and services to patients

Presenter

Adj Assoc Professor Bernie Harrison
Director of the ACHS Improvement Academy
View the profiles of our faculty members

What previous participants have said

I thought the use of the polls was a helpful way to bring out key points. I thought the examples of better and worse contacts was helpful. It made me feel that I have a better grasp of the Open Disclosure process.