Improving Consumer Engagement
Member price: $93.50
|
Price: $110.00
Online
01 Dec. 2021, 12PM - 2PM
Better recognise the changing consumer expectations and identify opportunities to partner with consumers to improve aged care services.
Is your organisation fully meeting Standard 1 of the Aged Care Quality Standards (Quality Standards)?ACHS Improvement Academy provides interactive training and the very latest best practice methodologies to ensure your facility prioritises consumer dignity and choice in the planning, design, delivery, measurement and evaluation of systems and services.
We provide participants with an enhanced understanding of consumer expectations, equipping them to develop strategies to understand their consumers and their journey, allowing them to personally improve consumer engagement.
Key Outcomes
- Recognise consumer expectations are changing, driven by service expectations set outside the aged care industry.
- Introduce design methodology tools to deeply understand the actual lived experience of consumers and their families.
- Identify opportunities to partner with consumers to improve aged care services.
Who should attend
Aged care professionals including:
- Executive and leadership
- Nurses and Carers
- Allied Health Professionals
- Mental health Practitioners
- and Consumers
Presenter
